Privacy Policy

Intimax Privacy Policy

This Privacy Policy (“Policy”) explains how Intimax India (“Intimax”, “we”, “us”, “our”) collects, uses, stores, shares, and processes your information when you access our website, products, or services (collectively, the “Platform”).
Our Platform is operated by Intimax India, having its business office at India (full address to be updated by you if needed).

By accessing or using the Platform, you consent to the practices described in this Policy.
We may revise this Policy from time to time, and your continued use of the Platform will be treated as acceptance of the updated Policy.

If you do not agree to this Policy, kindly stop using our Platform immediately.

This Policy should be read along with our Terms of Use. Any terms not defined here will have the same meaning as in the Terms of Use.

1. Information We Collect

We collect information to provide you with a smooth, secure and personalized experience on Intimax. By using our Platform, you consent to the collection of data in the following categories:

1.1 Information You Provide Directly

a) Account & Profile Information

When you create or update your Intimax account or make a purchase as a guest, you may provide:

• Name
• Phone number
• Email address
• Delivery address
• Date of birth
• Password / login details
• User ID
• Any additional information we request for verification or feature updates

Some features may optionally request information related to gender, preferences, or survey responses to personalize content—this is always optional.

b) Payment Information

When you place an order, you provide payment details such as:

• Credit/debit card information
• UPI, wallet, or banking details

We do not store full financial information—payments are processed securely by third-party payment processors.

c) Communication Data

We may record or store:

• Communications you send to our support email
• Calls made to customer service
• Messages or posts on our social media pages
• Data entered during referral programs or discount usage
• Feedback, reviews, and crash/bug reports submitted on the Platform

1.2 Information Collected Automatically

a) Platform Usage Data

We collect information related to how you use the Platform, including:

• Pages visited, features accessed
• Date/time of access
• Browser type
• App/site performance, logs, errors
• Referring websites

b) Device Information

We may collect:

• Device model
• IP address
• Operating system and version
• Cookies and session identifiers
• Language preferences
• Plugins, file names, device IDs

c) Purchase Activity

We track:

• Items added to your cart
• Purchase history
• Payment method used
• Total amount spent

d) Cookies, Tracking Tools & Pixels

We use cookies, log files, tracking pixels, and web beacons to understand user behavior and enhance Platform performance.
Cookies may be session-based (temporary) or persistent (long-term).

1.3 Information From Third Parties

We may receive information about you from:

• Analytics partners (e.g., Google Analytics)
• Marketing or advertising platforms
• Payment and delivery partners
• Business affiliates
• This data may be combined with information we collect on our Platform.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Operate and Improve the Platform

• Create and manage your Intimax account
• Process orders, payments, shipping, and notifications
• Provide sexual wellness content, product advice, and resources
• Improve site functionality and user experience
• Detect technical issues and analyze performance

2.2 To Personalize Your Experience

We may combine your data to create personalized user profiles to:

• Recommend suitable products
• Offer customized content
• Understand user preferences

2.3 Research & Development

Data helps us:

• Develop new products
• Improve UI/UX
• Conduct testing and analytics

2.4 Customer Support

To provide assistance, troubleshoot issues, and train support teams.

2.5 Marketing & Promotions

We may use your feedback, ratings, and non-identifiable profile information for promotional materials such as banners or campaigns.
You can opt out anytime (details in Section 4.5).

2.6 Fraud Detection

To prevent misuse, unauthorized access, and fraudulent transactions.

2.7 Legal Compliance

We may use your data to comply with legal obligations, government requests, or regulatory inquiries.

3. Sharing of Information

We do not share your personal information except in the following cases:

3.1 Service Providers

We work with third-party providers for:

• Payments
• Shipping
• Website hosting
• Data analytics
• Marketing services

These providers access only the information needed to perform their services.

3.2 Business Transfers

If Intimax undergoes a merger, acquisition, restructuring, or asset sale, user data may be transferred securely as part of the business.

3.3 Legal Requirements

We may share data when required by:

• Government authorities
• Law enforcement
• Court orders or legal processes

4. Your Rights

You may exercise the following rights by writing to us at info@intimax.in:

4.1 Right to Rectification

You may update incorrect or outdated personal data.

4.2 Right to Erasure

You may request deletion of your data where legally applicable.

4.3 Right to Confirmation & Access

You may ask whether we process your data and request a summary.

4.4 Right to Withdraw Consent

You may withdraw consent for specific data usage.
(Some features may stop working if mandatory data is withdrawn.)

4.5 Right to Opt-Out

You may opt out of marketing emails or notifications.
Transactional updates will still be sent.

5. Consent

By using the Platform, creating an account, or purchasing a product, you consent to the collection and processing of your data under this Policy.
If you wish to withdraw your consent, contact us at info@intimax.in.

6. Data Retention

We retain your information only as long as necessary to:

• Operate and enhance the Platform
• Provide customer support
• Meet legal and regulatory requirements
• Prevent fraud

We do not retain data longer than needed.

7. Data Security

We use strong technical and organizational measures to protect your data, including encryption (TLS).
However, no system is fully secure, and we cannot guarantee absolute security of transmissions made over the internet.

8. Cross-Border Data Transfers

Your data may be processed in countries outside your residence.
These locations may have different data protection laws.
We ensure adequate safeguards are in place when making such transfers.

9. Children’s Privacy

• Our Platform is intended only for adults aged 21 and above.
• We do not knowingly collect data from minors.
• If you believe a minor has submitted data, please contact us so we can delete it.

10. Communications From Us

We may send important updates, order confirmations, or service announcements via email, SMS, or WhatsApp when necessary.

Contact Us

For questions about this Policy or to exercise your rights, contact us at:

📧 info@intimax.in
🌐 https://intimax.in/